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Customer Testimonials

Customer Testimonials:

Roger,

Just wanted to tell you how pleased I am with my cases. Not only do they look great they are going to make touring this year amazing. A great value and amazing product.

Bryen F., 2008 KLR 650 with 35L side and 34L top case, 4-1-2013

 

Roger-
I received my order yesterday- Hepco Becker luggage racks. Thank you for promptly sending them. I read several blogs on the internet regarding your attention to detail and prompt service. As a result, I wanted to personally thank you with an email. I am a satisfied customer and I plan to purchase from you again in the near future.
Sincerely,
Derek B. 1-5-2013

I wanted to complement you on your product. I have your side cases on my V-strom. I am more then pleased with this set up. Best adventure luggage set up in my opinion. Don't think you could of picked a better box than the pelicans. My bike has been on its side more than once on both sides, even low sided it and took a slide on one side. Maybe some slider pucks as an option in the future? Cheers.  - Matt B., 10-7-2012

Awesome, thanks Roger. These bags have been through hell, and have held up extremely well. I'm continually impressed with their rigidity, and versatility. They're near the top of a very short list of favorite mods, and I recommend them all the time! Luke K. 7-19-2012

 Roger, Just returned from my first 4-day trip with the new 35 litre cases on my BMW F650 GS. I bought them on the recommendation of Brian Werner, another satisfied customer. As in any road trip there were things that went wrong, but not with the Caribou cases- they performed as advertised. My riding buddy was on a '72 Norton and typically pretty light, stuff in a small backpack. I kept the right case for myself, gave him the left case. He had an extra pair of running shoes, changes of clothes, shaving kit. I had a computer, video camera, change of clothes, rain gear, my kit. We traveled over several passes, rode backroads and freeways, did some dirt and gravel, some road construction, had rain, wind, sun. The cases never moved, didn't rattle, leak; in general they were a great addition to the trip. Thanks for a great product. Clint  8-24-2011

Hi Rog, I finally got time to install the cases and racks to my F800 yesterday. Everything went together very well and it is a very functional and robust package now that I see it all together. No bits missing and everything as laid out in the instructions. I will recommend Caribou Cases to everyone willing to listen. A couple of photo's will be sent to you for the website. This has been a very smooth and pleasant transaction. Thanks, Steve  R. 8-1-2011

Hi Roger, I am writing to say thank you for the quick processing of my order and to advise how impressed I am with the cases. The cases arrived within 7 days of the order being placed, which is amongst the fastest shipping time I have ever received items from the USA and when considering these are the largest items I have ever ordered a huge surprise when they arrived so quick. This is my first experience with Pelican (Storm) Cases and I am very impressed with the excellent quality, appearance and strength of the cases along with your simple modifications for the lock, lid and luggage retaining straps. The ease of mounting your high quality fittings is also a credit to your R & D work and the simplicity of your system. The cases mounted easily to my SW Motech EVO Racks without requiring any modifications and with only miniscule adjustments on the lower brackets. I am very impressed with your Caribou Cases and would have no hesitation recommending them to anyone looking for a high quality and very cost effective alternative to traditional aluminium cases. Regards, David Yamaha XT660Z Tenere -Dave T. (Australia) 6-20-2011

I purchased a set of 40 Liter panniers (with case liners & tool kit), and a 3 Liter top-case for my 2005KLR 650 Kawasaki from Caribou Cases. I would definitely recommend them to anyone looking for the highest quality cases available. The cases are extremely durable, the design and craftsmanship are truly exceptional. The installation instructions were clear and easy to understand, the bracket mounted to my bike flawlessly everything lined-up perfect. I feel I was not the typical customer… I had a lot of questions prior to my purchase and one issue after I received my cases. Everything was handled via email and telephone quickly and completely. The customer care I received from Caribou Cases was just as impressive as their product. The kind of service I received was extraordinary. Hats off to you Caribou Cases.  -Timothy S. 6-1-2011

 Dear Roger, Thank you so much for the replacement bracket. Once again you have gone above and beyond my expectations to service one of your customers. I have got to say that your luggage system is probably the most satisfying product I have gotten for my bike. For a price similar to that of the brittle, thin walled plastic luggage and half that of the aluminum options I got an incredibly durable product. Twice now I have "dropped" my bike while maneuvering it at low speed while fully loaded. And more recently I was in an accident on the 405 Fwy here in Southern California. I have to believe that the thinner more brittle plastic options would have cracked or shattered and the aluminum stuff would have dented. Not only is it hard to tell where the cases made contact with the asphalt but I honestly think that were it not for my Caribou Cases that I would have suffered significant injury to my leg when in my recent accident. It was because of your cases that my legs had an area of protection from being crushed by the weight of my bike. Anyway, even though I am long overdue in thanking you formally, I just wanted to send you an email singing your praises. Keep up the good work and I will keep on telling everyone I know about your amazing product line. -Bob, Costa Mesa, CA  3-29-2011

Good morning Roger, A few observations about the Caribou 36L cases/HB Lock-it set-up I recently purchased: 1. Overall, this is a very well made, solid and tight fitting set-up. 2. The installation was straightforward. 3. I resolved the clearance issue with my Leo Vince pipe by purchasing a carbon fiber strap and lowering the pipe to make the clearance. Nice clean fix that is unnoticeable. 4. I like the fact that the HB mounts are easy to remove and without them, the mounts are barely visible. It keeps the clean look of the bike. 5. I like the quality and reputation of the Pelican cases. I had aluminum cases on my previous bike and, while nice, these are much better fitted to my requirements and makes the removal and storage much more convenient. 6. I do not mind the asymmetric mounting since it is not that noticeable and I am only installing the cases when I need them...purpose over aesthetics. Finally, it was good dealing with you and I appreciate your willingness to take the time to answer questions before and after the sale. Regards Bob  3-6-2011

Hi, my name is Kent. About 2 years ago I bought the 40 litre side cases with Hepco Becker racks. I could not be happier! I've put about 50,000km. on the cases through all kinds of roads and weather. Every thing thing in the cases has stayed dry and dust free. I have put the Vstrom down onto the cases more than I would like to admit, the cases are a bit scratched up but still work great. I tell people that Caribou Cases make great crash bars. This photo was taken on the Dempster Highway last summer, this summer I plan on doing the Trans Labrador Highway and have full confidence in these cases. The Vstrom and Caribou Cases are a great combination. Thanks for making a quality product. Sincerely; Kent  2-17-2011

Hi Roger, I ordered a set of the 1440 top loader cases from you around last Xmas and thought I would tell you how great they were on my trip up to the Arctic circle and back, Rode to the D2D then up the Dempster and it was beautiful, then like flipping a coin it was the worst weather, rain, snow sleet hail, not to mention the road and all the mud and debris, Anyway long story short those cases were dry as a bone when I got finally made my way down the Dempster, They really worked well, and kept my stuff along with my computer dry and cozy. Feel free to use the pics on your site if you like as they're prtty much self explanatory of the conditions. Thanks again. Regards, Dan M.  11-17-2010

Roger: I installed my Caribou Cases and rack system on my 2004 KLR. These are awesome! Just wanted to give you a quick "thanks" for producing one of the best luggage systems in the world. They arrived on-time and installed very easily. I like the fact that they are light weight yet very durable. I could not be happier with your service and product. Thanks again. Sincerely, Murray B. 11-15-2010

Hi Roger I brought a set of 36 litre side cases for my 2009 KLR650 from you in July before heading off on an 8,000km on/off road trip through Western Australia and the Northern Territory. I just wanted to let you know that the cases were fantastic. The first off-road leg of out trip was down a track called the Gunbarrel Highway. Not much of a highway, just two 4WD wheel ruts and deeps corrugations! I came off seven times on the track but fortunately the cases (and my crash bars) took all the knocks and kept the bike intact. The right hand case took most of the knocks and I managed to break the compression latch and bend the bracket that the latch is attached to. Luckily nothing that a handful of cable ties couldn not fix. I was only 1000km into the trip at this stage and the cable ties worked for the next 7000km! It did not come off for the rest of the trip thankfully but we did go through a lot of rain at one point and then a lot of fine dust after that. There was absolutely no leakage of water/dust into either case. I was very impressed especially after the rought treatment I had given the cases! Finally I put together a website for the trip. It has a lot of good photos of the KLR with the cases on. I hope you do not mind but I put a link to your website on there. Feel free to have a look and if you want any the photos for your site let me know and I will email the originals to you. The site is http://www.mlcoab.blogspot.com Kind Regards Mike  11-2-2010

Great system, with very fixable "failsafes." I have been using these cases for the past 3 years and, if I were to do it all over again, I would buy this system again in a heartbeat. I have recommended this setup to anybody that asks. -Travis G. 11-29-2010

These cases are nothing short of amazing. I bought the bike with the Caribou Cases already on it. Thought they were functional but a little ugly. Now, after putting 25,000+ miles on the bags and trying to destroy them twice (not intentionally), I will never buy any other kind of bag. The Pelican bags and your brackets are absolutely fantastic. Thank you. -Kern B. 9-29-2010

I have to say after a 5000 mile round trip from Mobile AL out through Colorado , to Moab UT , then the grand canyon , to the Mexico border and back to Mobile the side boxes took a couple of good hits in Colorado on Cinnamon pass and cork screw pass and a couple of other places, they held up great as well as the frame. A few minor scratches but all in all GREAT EQUIPMENT !. Aaron S.  9-11-2010

Hi Roger, I picked up a set of your cases little better than a month back, and I have to say I love the things. I have put about 4000 km on them, through a mix of highway and rougher-than-anticipated conditions and they have been fantastic. Even remained water-tight partially submerged in a creek! Anyways, here is a shot taken about 40KM from the nearest tarmac on an abandoned logging road in Newfoundland, Canada. Thanks again, Scott  A. (Canada) 8-29-2010

Hi Roger, Just thought I would let you know I received the cases and mounts from you a couple of weeks ago. Finally got around to fitting them up two weekends ago and gave them their first use this past weekend. I wanted to thank you for your excellent service, delivery and products. Fitting the mounts to the cases was straight forward; they work great with the HB racks and appear to be quite robust. I am looking forward to getting many years use out of them. All the best, Adam  T. (Australia) 8-23-2010

Hi Roger, I just got back from a 3 week ride from Denver, CO to Deadhorse AK and back. I used your 40L Caribou cases on my Suzuki VStrom 1000. Gotta say they worked perfectly. I went with 3 other fellas and we all used different bags, but I really think my setup was the best. Thanks for a great product! -Jim  7-7-2010

Hello Roger, Just wanted to let you know how pleased I am with Top case for my V Strom. I have had quit a few compliments from other V Strom owners as well. I informed them of where I bought so you may get some more business from Boise. Thank you for the quick and quality service. That is getting harder and harder to find these days. Best regards, ONE HAPPY CUSTOMER Les F. 5-7-2010

I just wanted to drop you a quick note and tell you how pleased I am with my new Caribou cases. They assembled easily, mounted easily, and look great on the bike. I love the simplicity of removing the cases, and I was treated to a "waterproof test" on my first day riding with them (unusual in San Diego) and they did not leak a drop. I could not be happier with the cases. You have a great product! Thanks so much! Best regards, Frank  M. 4-24-2010

I got my inner bags yesterday and they look great. At first I was thinking that $100 for the set was steep and maybe I should try to make my own. Anything I could have made would have been inferior to these bags. They look great and I can hardly wait to use them. They also arrived faster than I thought they would. David  G. 3-23-2010

Roger, Just wanted to tell you how the caribou luggage saved my vstrom from total disaster. The front of the bike was destroyed.. all the plastic had to be replaced when the truck ran me off the road in northern Peru. Bike went down the mtn about 200 meters.. I only rolled about 75 meters.. insurance paid 6000 to repair the bike.. the back of the bike had no damage.. the bags look pretty bad but, they are still in service and they stayed on the bike to almost the end.. just wanted you guys to know also the brackets held together, no breaks. some guy told me the brackets were not welded well.... hahahah. now they know better. Ron from El paso, Texas and still on the road, thanks in part to caribou luggge system.  R.K. 3-10-2010

Thanks Roger. This is the second kit I have bought from you. First was for my DL650. This is for my Yamaha FZ1. Yes, I know, not exactly a touring bike, but your system is bullet proof. Scott J. 3-7-2010

Roger, I just wanted to drop a line and say thanks for putting such a fine system together. I am not so much an ADV rider but I commute by bike almost daily and this is the perfect set up for protecting my stuff. I snapped some pictures of your system on my FZ6 that you can view below. Feel free to use them on your website if you wish. Thanks again for making this happen, this is, without a doubt the ultimate motorcycle luggage system! Brad  2-28-2010

Hi Roger Just wanted to drop you a line to say how impressed I am with the Caribou I just purchased off you. Excellent workmanship and very impressive on the bike. Always a worry importing an item of this size and cost from the other side of the world and then hoping it fits the new bike. All was well and everything fitted perfectly. Instructions were very well documented and simple to follow. I had been looking at your bags for sometime online (well before I decided on which was the next bike!) and did a fait bit of research of the other options and am very glad I went for yours. Excellent service too! Many Thanks Barry F650GS Twin Cylinder 36L Caribou Side Case System -Barry E. 11-10-2009